Code of Conduct

AWI employees and Investigators (Personnel) must conduct assignments in an ethical manner and with integrity, and ensure they do not act in a way which places AWI or any of its clients in disrepute or may cause ridicule, or embarrassment to any party.

All Personnel must:

  • act in accordance with AWI Policies and Procedures;
  • treat others with courtesy, respect and dignity;
  • carry out all work objectively in an unbiased, ethical and moral manner exercising due skill, care and diligence;
  • comply with relevant State and Commonwealth Laws, Regulations and Guidelines;
  • use only legal and ethical means to obtain information;
  • comply with the privacy requirements as set out in the Commonwealth Privacy Act 1988 and other relevant legislation;
  • collect information that is factual, necessary, and directly related to the assignment;
  • not discuss AWI clients, assignments, company procedures and other intellectual property with anyone not employed by AWI without authorisation from the Managing Director of the company or from clients;
  • respect the rights of individuals and ensure adherence to due process and the principals of procedural fairness and natural justice;
  • respect the diversity of people and not discriminate against gender, race, age or disability;
  • not engage in harassing, discriminatory or bullying behavior towards another employee or any other person with whom you may have contact with during the course of your work;
  • be conscious of the rights and privacy of other people in the vicinity when filming;
  • conduct surveillance activities in such a manner that does not involves trespass on property;
  • Use official information that comes into their possession appropriately and in accordance with legislative and regulatory standards and requirements;
  • take all reasonable steps to ensure the security and confidentiality of all information, records, procedures and data provided by AWI and its clients;
  • only charge clients for services that are actually provided and costs that are actually incurred;
  • ensure any records are factual, accurate, and completed to a standard acceptable for any Court proceedings;
  • ensure all parties are properly informed as to what is required of them with regards to the process being undertaken;
  • inform persons the reason private information is required, what it will be used for and who it will be disclosed to;
  • not critically comment on AWI clients or their clients (verbally or otherwise);
  • adhere to and respect the codes and policies of clients relevant to our responsibilities and always act in accordance with the specific terms of reference by clients;
  • adhere to and respect the codes and policies of clients relevant to our responsibilities and always act in accordance with the specific terms of reference provided by clients;
  • advise AWI immediately of any conflict of interest, or potential conflict of interest, whether relating to their employment at AWI or to a particular investigation;
  • In the case of factual investigations, limit information to facts and evidence and avoid opinions or suppositions.
  • participate in continual learning arranged by AWI, to improve competence and pursue new ideas and advances in technology;
  • comply with the terms and conditions of their Investigators Licence under the Security and Related Activities (Control) Act 1996;
  • be licensed and carry their Investigators Licence with them during working hours;
  • not accept or provide gifts or any type of gratuity whilst conducting their work;
  • notify AWI of any change in their personal or professional status that may impact on their role as an AWI employee.