This code of Conduct (Code) sets out the standards of conduct and integrity required by all employees and contractors (Personnel) of AWI.
AWI personnel must conduct assignments in an ethical manner with integrity, and ensure that they do not act in a way which places AWI or any if its clients in disrepute or may cause ridicule or embarrassment to any party.
- Customer service
AWI personnel are expected to:
- act in accordance with AWI policies and procedures;
- take all reasonable care to ensure the security and confidentiality of all information, records, procedures and contractual terms provided by AWI and its clients;
- adhere to the AWI Information Security Policy and procedures;
- report any perceived or actual data breaches immediately;
- treat others with courtesy, respect and dignity;
- carry out all work objectively in an unbiased, ethical and moral manner exercising due skill, care and diligence;
- comply with relevant State and Commonwealth Laws, Regulations and Guidelines;
- comply with the privacy requirements as set out in the Privacy Act 1988 (Cth) and other relevant legislation;
- use only legal and ethical means to obtain information;
- comply with the General Insurance Code of Practice;
- collect information that is factual, necessary, and directly related to the assignment;
- not discuss AWI clients, assignments, company procedures and other intellectual property with anyone not employed by AWI without authorisation from the Managing Director of the company or from clients;
- respect the rights of individuals and ensure adherence to due process and the principals of procedural fairness and natural justice;
- respect the diversity of people and not discriminate against gender, race, age or disability;
- not engage in harassing, discriminatory or bullying behaviour towards another employee or any other person with whom you may have contact with during the course of your work;
- be conscious of the rights and privacy of other people in the vicinity when filming especially children;
- conduct surveillance activities in such a manner that does not involves trespass on property;
- use official information that comes into their possession appropriately and in accordance with legislative and regulatory standards and requirements;
- only charge clients for services that are actually provided and costs that are actually incurred;
- ensure any reports are factual, accurate, and completed to a standard acceptable for any Court proceedings;
- In the case of factual investigations, limit information to facts and evidence and avoid opinions or suppositions.
- ensure all parties are properly informed as to what is required of them with regards to the process being undertaken;
- inform persons the reason private information is required, what it will be used for and who it will be disclosed to;
- not critically comment on AWI clients or their clients (verbally or otherwise);
- adhere to and respect the codes and policies of clients relevant to our responsibilities and always act in accordance with the specific terms of reference provided by clients;
- advise AWI immediately of any conflict of interest, or potential conflict of interest, whether relating to their employment at AWI or to a particular investigation;
- participate in continual learning arranged by AWI, to improve competence and pursue new ideas and advances in technology;
- must not commence work, be at work or return to work while under the influence of alcohol or illegal drugs;
- be licensed and carry their Investigators Licence with them during working hours;
- comply with the terms and conditions of their Investigators Licence under the Security and Related Activities (Control) Act 1996;
- not accept or provide gifts or any type of gratuity whilst conducting their work;
- notify AWI of any change in their personal or professional status that may impact on their role as an AWI employee.
All personnel must abide by this Code and display professional conduct at all times.
It is not possible for the Code to address every situation. Personnel are expected to use good judgement. If you are unsure about a situation speak to your manager.
All alleged breaches to the Code will be managed in accordance with:
- the principal of procedural fairness;
- the Fair Work Act 2009 (Cth)
- the Corruption and Crimes Commission Act 2003 (WA)
- AWI policies and procedures;
- contractual obligations; and
- other relevant legislation.